Irish Life plans major expansion in Dundalk with the development of a new Customer Service Centre

Irish Life plans major expansion in Dundalk with the development of a new Customer Service Centre

Irish Life has announced plans to increase its presence in Dundalk with the building of a new Irish Life Customer Service Centre in Finnabair Business Park.

The proposed new office space reinforces the commitment that Irish Life has made to both its employees and the local community of Dundalk over many years.

David Harney, Chief Executive of Irish Life, was present at the announcement in the Crowne Plaza Hotel, which was also attended by Irish Life employees, members of Dundalk Chamber of Commerce, Louth County Council, the IDA and local representatives.

The proposed new site area is 1.6 hectares with an office size of 45,000 sq. feet (net). The new building planned will accommodate omni-channel Customer Service contacts in an open plan office space over three floors, including associated car park spaces, bicycle parking and landscaping. A planning application will be submitted to Louth County Council in the coming weeks for the proposed site development.

Irish Life has operated a Customer Service Centre in Dundalk since 2002 and is a key employer in the area, currently employing 160 staff. All current Irish Life employees based in Dundalk will move to the new building upon completion, which has the capacity for future growth.

Commenting on the announcement, David Harney, Chief Executive of Irish Life, said; “We are delighted to make this expansion announcement, which reinforces our continued commitment to the local area and our employees based in Dundalk. As one of Ireland’s largest employers, this commitment to a new premises demonstrates our investment in the future of service operations in the area as we continue to grow our pension, investment and health businesses.

“The expansion of our operations in Dundalk is an indication of our future growth strategy for the company, in keeping with our ambitious plans for 2017 and beyond. A new and larger premises for our Customer Service Centre also reflects our continued customer-first focus, which is a core element of our business.”

Subject to a successful planning application, it is expected that work on the new building will start later this year, and will be completed in 2018.

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