Dundalk as it Happens
Noonan insists that Dundalk Revenue office will not be closing to the public this September
Minister for Finance Michael Noonan has rejected reports that the local Revenue office at the Millennium Centre on the St Alphonsus Road is set to close to the public this September.
Rumours of the proposed closure had been circulating in recent weeks with local TD Gerry Adams raising concern about the matter.
The Sinn Féin president queried Minister Noonan on the subject earlier this week but was assured that despite a 31% reduction in walk in callers to the office in the last five years, there were no plans to close the office to the public.
Minister Noonan said: “I am advised by Revenue that there are no plans to close the office to the public on 2nd September next.
“I am aware that Revenue has made a significant investment and has made extensive improvements to its online service offerings, particularly for PAYE taxpayers. This makes it easier for taxpayers to do their business online.
“The provision of high quality self service, electronic and telephone service channels has impacted on customer need for walk-in type services and resulted in reduced demand from taxpayers, as evidenced by the figures provided. In that context, Revenue had advised me that all service channels and services are subject to ongoing close monitoring and review.
“In that context, Revenue has emphasised that taxpayers will continue to be provided with a flexible and responsive service commensurate with demand.”
Figures from the Minister showed that there were 26,353 callers to the office in 2011. This has fallen gradually in each of the intervening years to 18,190 last year.